This Cookie Policy explains how ChannelLoyalty ("ChannelLoyalty", "we", "us", or "our") uses cookies and similar technologies when you access or use our website, applications, and digital platforms (collectively, the "Services"). By continuing to use the Services, you consent to the use of cookies in accordance with this Cookie Policy, unless you choose to disable them through your browser settings.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to enable website functionality, enhance user experience, analyze usage patterns, and support security features. Cookies may be session-based (deleted when you close your browser) or persistent (stored on your device for a defined period).

2. Types of Cookies We Use

ChannelLoyalty uses the following categories of cookies:

a. Strictly Necessary Cookies

These cookies are essential for the operation of the Services and cannot be disabled without affecting core functionality. They are used to:

Enable secure access and navigation
Maintain session integrity
Support authentication and fraud prevention mechanisms

b. Performance & Analytics Cookies

These cookies help us understand how users interact with our Services by collecting aggregated and anonymized usage information. They are used to:

Measure website traffic and performance
Identify errors or technical issues
Improve platform usability and experience

c. Functional Cookies

These cookies enable enhanced functionality and personalization. They may be used to:

Remember user preferences
Support language or regional settings
Improve continuity across sessions

d. Security Cookies

These cookies are deployed to detect suspicious activity, prevent abuse, and protect users and systems from unauthorized access.

3. Third-Party Cookies

Certain cookies may be placed by third-party service providers engaged by ChannelLoyalty for analytics, security, or performance optimization. Such third parties process data in accordance with their own privacy policies and are contractually required to maintain appropriate safeguards. ChannelLoyalty does not control third-party cookies and disclaims responsibility for their independent practices.

4. Purpose of Cookie Usage

Cookies are used by ChannelLoyalty solely for the following purposes:

Ensuring secure and reliable operation of the Services
Enhancing user experience and functionality
Analyzing usage trends to improve performance
Supporting compliance, auditability, and risk management

Cookies are not used to collect sensitive personal data unless expressly required for security or compliance purposes.

5. Managing Cookies

Most web browsers allow you to manage, block, or delete cookies through their settings. Please note:

Disabling certain cookies may impact the availability or functionality of the Services
Strictly necessary cookies cannot be fully disabled through consent mechanisms
Browser-specific instructions are available in your browser's help section

6. Data Protection & Privacy

Information collected through cookies is processed in accordance with ChannelLoyalty's Privacy Policy and Security & Compliance framework. Where applicable, cookie-related data is:

Access-controlled
Retained only for as long as necessary
Processed for legitimate business and compliance purposes

7. Changes to This Cookie Policy

ChannelLoyalty may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or business practices. Updated versions will be published on the website with the revised effective date.

8. Contact Information

For questions or concerns regarding this Cookie Policy, please contact:

Email: chandra@channelloyalty.ai