These Terms of Use ("Terms") govern access to and use of the website, applications, platforms, and services (collectively, the "Services") provided by ChannelLoyalty ("ChannelLoyalty", "we", "us", or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not access or use the Services.

1. Eligibility

You represent and warrant that:

You are at least 18 years of age, and
You are legally competent to enter into a binding agreement under applicable law.

Use of the Services may be restricted or conditional based on regulatory, contractual, or program-specific requirements.

2. Scope of Services

ChannelLoyalty provides technology solutions for QR-based authentication, loyalty programs, rewards, payouts, and related services for brands, distributors, retailers, and end users. The availability, features, and eligibility for earning or redeeming rewards may vary by program, partner, geography, or regulatory requirement.

3. User Obligations

By using the Services, you agree to:

Provide accurate, complete, and current information during registration and usage
Use the Services only for lawful purposes
Not attempt to manipulate, misuse, or defraud any reward, payout, or verification mechanism
Maintain confidentiality of any credentials or access provided to you

ChannelLoyalty reserves the right to suspend or terminate access in case of violation.

4. KYC, Verification & Compliance

Certain Services may require identity verification, including KYC checks, as mandated by applicable laws or program rules. You consent to:

Submission and verification of identity information
Processing of such data through authorized third-party service providers
Temporary or permanent restriction of Services if verification fails or is incomplete

5. Rewards, Points & Redemptions

Rewards, points, or benefits have no intrinsic monetary value unless expressly stated
Accrual and redemption are subject to program-specific rules, limits, and validity periods
ChannelLoyalty does not guarantee availability of specific rewards at all times
Fraudulent, duplicate, or erroneous transactions may be reversed
ChannelLoyalty's determination regarding rewards and redemptions shall be final

6. Payments & Payouts

Where applicable:

Payouts are processed through regulated payment mechanisms (e.g., UPI, vouchers)
Processing timelines may vary due to banking, regulatory, or third-party dependencies
ChannelLoyalty shall not be liable for delays caused by external payment systems

7. Intellectual Property Rights

All intellectual property associated with the Services, including software, trademarks, logos, content, and designs, are owned by or licensed to ChannelLoyalty. You are granted a limited, non-exclusive, non-transferable right to use the Services solely for their intended purpose. No rights are granted beyond those expressly stated.

8. Data Privacy

Use of the Services is subject to ChannelLoyalty's Privacy Policy and Security & Compliance framework. You acknowledge and consent to the collection, processing, storage, and use of data as required for service delivery, compliance, analytics, and legal obligations.

9. Third-Party Services

The Services may integrate or link to third-party platforms, vendors, or partners. ChannelLoyalty:

Does not control such third-party services
Is not responsible for their availability, accuracy, or actions
Disclaims liability arising from third-party products or services

10. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, ChannelLoyalty disclaims all warranties, whether express or implied, including fitness for a particular purpose, accuracy, and uninterrupted availability.

11. Limitation of Liability

To the fullest extent permitted by law:

ChannelLoyalty shall not be liable for indirect, incidental, special, or consequential damages
Aggregate liability, if any, shall not exceed the fees paid (if applicable) for the specific Service giving rise to the claim

12. Indemnification

You agree to indemnify and hold harmless ChannelLoyalty, its affiliates, officers, and partners from any claims, losses, or liabilities arising from:

Your misuse of the Services
Violation of these Terms
Breach of applicable laws or third-party rights

13. Suspension & Termination

ChannelLoyalty may suspend or terminate access to the Services:

For violation of these Terms
To comply with legal or regulatory requirements
For security, fraud, or risk management reasons

Termination shall not affect accrued rights or obligations.

14. Modifications to Terms

ChannelLoyalty reserves the right to amend these Terms at any time. Continued use of the Services after changes constitutes acceptance of the revised Terms.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Courts located in India shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

16. Contact Information

For legal or contractual queries, please contact:

Email: legal@channelloyalty.ai